Follow the simple guide listed below to make your product exchange.

Step 1:

Fill up your exchange form as illustrated in the image below:

 

Step 2:

Snap a photo or scan your completed form and e-mail or Whatsapp us at:-

E-mail: hello.bobrocklovelily@gmail.com or Whatsapp our Customer Service: +6011-1009 1302 and wait for your PRODUCT EXCHANGE APPROVAL.

Step 3:

Our customer service officer will reach you within 2 working days to notify you in regards of your exchange approval status.

Step 4:

Item must then be shipped out within 2 working days. Kindly insert the completed Exchange Form into the parcel along with items you would like to exchange.

Step 5:

Our customer service officer will notify you once your exchange parcel is received. We will then process your exchange and ship your new product back to you as soon as we can.

Step 6:

Wait for your new product to arrive at your doorstep. Inspect your new product to make sure everything is in order.

Step 7:

Enjoy your new product :)

!!!CLICK HERE TO DOWNLOAD YOUR PRODUCT EXCHANGE FORM!!!